As a mediator, I was trained to differentiate between needs and wishes.
Between something which will actually make your life easier and something you just fancy.
And to understand the fact that everything we do has consequences.

A father has asked me the other day:
‘What had I done wrong? My only son hardly ever speaks to me…’

‘When did the rift became apparent? How early?’

‘Things went fine until he had become an young adult. OK, we had some ‘misunderstandings’ when he was a teenager but he seemed to had overgrown them… Until sometimes in his early 20-ies when he really rebelled. And told me everything he couldn’t tell me – his words, about how he felt while growing up.”

‘And what exactly were his grievances?’

‘He was cross at the manner in which I was telling him things. At the manner in which I was trying to stimulate him. He’s very bright, you know, only didn’t do much in his life. Not by a long shot! And I kept telling him that. I still do, as a matter of fact.’

‘You see, no matter whether you go to the church or to a brothel, the soles of your shoes will get thinner. This doesn’t depend on where you go. It only depends on the road you chose and the manner in which you shuffle your feet.
Same with words. What you’re trying to say is, indeed, very important. But even more important is the manner in which you try to get the message across. Whenever your ‘target’ becomes angry at you … the message will be truncated in the process… Even more importantly, the ‘target’ will retain a ‘bad’ memory of the whole incident. And if more and more ‘bad’ memories keep piling one on top of the other…
But not everything is lost! The very fact that he took the trouble to talk out the matter with you means he was not ready for a ‘divorce’. Not then, anyway…’