Word of mouth has it that a dissatisfied customer will be more vocal than a happier one.
A search over the internet yields unconvincing results. The statistical jury seems to be still out on this one.
A misspell in the search window unveiled something a lot more interesting.
The brain is hard wired to recognize an angry voice. As well as an angry face.
Are we aware of all this?
Probably not. Statistically speaking…
And this is important why?
Being able to recognize anger makes it easier for us to deal with conflict.
Individuals who do it better have more chances to survive when involved in dangerous situations. Or even to turn them around. To find ways in which to use conflict in a profitable manner. Profitable for them… And only time will tell for how long!
Communities adept at taming conflict into something useful have greater chances to survive than those less able to deal with it.
Now, where are we in this moment?
Do we talk to each other? Are we aware of what’s going on around us? Cognizant enough to take the appropriate measures?
Or do we just vent out our bile? Creating such an environment that no coherent answer will be presented when needed?
Are we, each of us, part of the solution?
Or we just create more and more problem?
nicichiarasa 