“Asking a bureaucrat for help is like asking an acquaintance to help you move. They don’t feel obliged to help you—but they might, regardless, if you’re sufficiently charming, and they’ve got nothing else they’d rather do.”

John Faithful Hamer

Now, bureaucrats are individual human beings. Seeped/raised in the very same culture/weltanschauung as the rest of us.
If we’re not sure our own acquaintances would help us move, why do we expect a complete stranger to help us? Only because he happens to be a bureaucrat?
On the other hand, if what we need him to do is to fulfill his job – not ‘help us’, simply ‘perform his duty’, then it’s our fault. Our collective fault. Because we’ve allowed the wrong kind of people to climb the bureaucratic ladder.

And because we’ve allowed the wrong kind of weltanschauung to creep upon all of us. Laymen and bureaucrats alike.