- Connected 1:1 Experiences: With a connected wearable, going to a favorite casino, resort or amusement park will mean never having to pull out your wallet, juggle a hotel card key or search for an app. What if it was possible to anticipate needs and give VIP treatment to any visitor? With wearable devices like a wristband seamlessly connected to customer data, destinations can deliver customized journeys for every guest.
- Contextually Aware Sales Apps: Wearables will enable salespeople to be more connected to the digital world while being more present in the real world. Checking a mobile phone or opening a laptop during a meeting can be a distraction. A quick update right from the wrist can provide the necessary information without losing focus.
- Faster, Safer Service Resolution: Customer service will reach a whole new level with the introduction of wearables. Remote service technicians, such as oil rig workers or medical device reps, will be able to access live data, review plans for the equipment they are fixing and get real-time coaching, right from their glasses as they work. And they’ll be able to share exactly what they’re seeing—completely hands free.
- Platform Built for Endless Possibilities: Developers will be able to create apps that connect wearable devices to any business process. Apps can be built for everything from a “nudge” on a smartwatch when an urgent approval is required, to secure facilities access via a wristband, to encouraging healthy workforces through fitness challenges using fitness tracking devices. The possibilities on the platform are endless.
Supposedly humans are autonomous and sometimes rational individuals. Overwhelming them with huge quantities of information while restricting the scope of that information – with the declared goal of keeping them focused – will shortly reduce those individuals to the status of highly biased and eventually completely programmed hu(man)-bots.
Whole article appeared in Bizcloud, http://bizcloudnetwork.com/salesforce-wear/
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